Delivery, exchange and return

DELIVERY

In Switzerland: Delivery 1 to 3 working days. Free delivery costs.

In Europe: Delivery 4 to 12 working days. Delivery costs depend on the basket.

The rest of the world: Delivery 7 to 18 working days. Delivery costs depend on the basket.

EXCHANGE AND RETURNS

Our policy lasts 7 days. If 7 days have passed since your purchase, we unfortunately cannot offer you an exchange or refund. Return shipping for an exchange or refund is at the customer's expense.

To be eligible for a return, your item must not be unused or worn and in the same condition you received it. It must also be in the original packaging.

Several types of products cannot be returned:
* Gift cards
* Scarf (for hygiene reasons)

To make a return, you must show us a receipt or proof of purchase.

There are certain situations where a refund cannot be given: (if applicable)
* Any item with obvious signs of use.
* Any item from which the label is removed.
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.
* Any item that is returned more than 7 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at support@niyacollection.com.

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an email to support@niyacollection.com and send us your item to: Rue de Mâche 39, 2503 Bienne, Switzerland.

Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.

Shipping
To return a product, you must send it by post to: Rue de Mâche 39, 2503 Bienne, Switzerland.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than CHF 30, you should consider using a shipping service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.